SBP Reiterates not to share personal details on fake calls

• SBP Reiterates not to share personal details on fake calls

Contact Detail of Focal Person

• Contact Detail of Focal Person

Bank Makramah Limited strives towards creating a culture where our customers are treated with fairness and transparency in terms of providing products and services. The Framework for Fair Treatment of Customers (“FTC”) has been formulated to establish that every consumer of the bank is treated fairly and without biasness. FTC culture incorporates principles of fairness throughout the bank in all its dealings.

Our FTC Vision:

1. Empower the customers to obtain fair information and assist in making decisions with banking products and services without any discrimination in transparent way.
2. Provide possibilities for the customer to distinguish between fair and just practices provided by the bank and ensuring that the FTC principle is embedded in the bank’s culture.
3. Customers have access to recourse mechanism to resolve disputes as per the SBP Guidelines of Consumer Grievance Handling Mechanism (CGHM).

Consumer Protection Objectives  

• To protect the interests of our customers at each stage of the product‘s life cycle.
• To ensure that promotional material is clear, simple and appropriately designed for the intended consumer group.
• To ensure that sales staff has comprehensive training on all products they advise or sell.
• To keep detailed and secured records of customer information and instructions.
• To ensure that customer complaints are assessed fairly, promptly and impartially, and in line with Regulator’s guidelines.
• To ensure that FTC values are practiced by all staff across the bank.

Financial Consumer Protection is an organizational effort with well-defined roles and responsibilities. The bank will monitor the fair treatment of customers at all stages of the relationship.

• Know Your Rights and Responsibilities as a Bank’s Consumer (English)
• Know Your Rights and Responsibilities as a Bank’s Consumer (Urdu)
• Protect Your Payment Card (English)
• Protect Your Payment Card (Urdu)

Guidelines of Business Conduct for Banks

Notices

Please click on the link below to view some of our important Terms & Conditions:

• Terms & Conditions (Locker)
• Terms & Conditions (Urdu)
• Terms & Conditions (English)

Please click on the link below to view some of our important Terms & Conditions:

• Islamic Banking – Terms & Conditions (English)
• Islamic Banking – Terms & Conditions (Urdu)

Bank Makramah Customer Unclaimed Deposits As of December 31, 2023

Click here to view the unclaimed deposits of our customers as of December 31,2023

Bank Makramah Customer Unclaimed Deposits As of December 31, 2022

Click here to view the unclaimed deposits of our customers as of December 31,2022

Bank Makramah Customer Unclaimed Deposits As of December 31, 2021

Click here to view the unclaimed deposits of our customers as of December 31,2021

Please click on the link below to view Whistle Blowing Policy:

• Whistle Blowing Policy ( as on 1 November 2021)

Please click on the link below to view SBP Notice of Extension of Demonitizated Old Bank Notes to Dec 31, 2022:

• SBP Notice of Extension of Demonitizated Old Bank Notes to Dec 31, 2022

Please click on the link below to view SBP Notice of Illegal FX Trading, Margin Trading, CFD Trading Websites/Apps/Platforms Remittance:

• SBP Notice of Illegal FX Trading, Margin Trading, CFD Trading Websites/Apps/Platforms Remittance

Deposit Protection Corporation

• Personal Account
• Business Account

The National Financial Literacy Program (NFLP) is SBP initiative to create basic financial awareness in general public. Summit Bank Limited is an active member in this initiative since 2017. We have conducted multiple sessions in different geographic locations on the same. After successful completion of NFLP-I from 2017 to 2022, same initiative is repeated again for another 05 years as NFLP-II after realizing the ongoing need for financial literacy and inclusion in Pakistan. Under the guidance of State Bank of Pakistan Development Finance Support Department (DFSD), the target to achieve by the end of the program is to reach 1 Million people across the country and to add unbanked into formal banking channels. Summit Bank Limited has done Classroom Sessions and Street Theater in order to create awareness of Financial Literacy among masses. During the trainings, educational contents regarding saving, loans, budgeting, investing and managing debt was given to the participants in the local language. Bank has targeted a mix of audience of males and females (50:50 ratio) between the ages of 18 and 60 years across rural and urban areas. Summit Bank is committed to this social cause and play its active part in creating Financial Awareness and Inclusion of unbanked.

Please click here to view the list of PWD friendly branches.

• BPRD Circular Letter No. 16 of June 30, 2019
• ERD Broadcast English
• ERD Brodcast Urdu 24 Oct. 2019
• Biometric Guidelines for Existing Overseas Customers
• Biometric Guidelines for Existing Overseas Customers- Urdu
• Controlling Person Self Certification Form
• CRS Entity Self Certification Form
• CRS Individual Self-Certification Form
• Form W-8BEN Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding & Reporting (Individuals)
• Form W-8Bene Certificate of Status of Beneficial Owner for United States Tax Withholding & Reporting (Entities)
• Form W-9 Request for Taxpayer Identification Number and Certification
• FATCA Customer Consent – Individual
• FATCA Customer Questionnaire For Entities / Corporate – Form A

• Mudarabah
• Ijarah